Need Help?

The CRAB, Chale Helpline

You can call the Community Response and Back up (CRAB), Chale Helpline between 09:00 and 17:00 every day of the week with your questions about how to access services, provisions, transport and advice on how to keep safe, well and connected.  We are there to support both the community and local business. 


Our volunteers will do their best to help you and to provide further contacts. 

Everyday 9am - 5pm: 

After those times call either 01983 551310 or 07767712275 for out of hours calls. Please do not call for emergencies.

Need someone to talk to?

Age UK IoW are offering a telephone service if you need someone to have a chat to. Call them up and register your details with them. 

01983 525 282

Community Mental Health Services 

Mental wellbeing and health is important to prioritise during periods of extended isolation and stress.


Sevenacres Mental Health Unit at St Mary's operate a 24/7 crisis phone line.


Call their crisis support line if you need help, support or advice. 

01983 522214

Beware of Scams 

Sadly there are people who look to take advantage of a crisis. There have been cases of thieves who offer to do shopping for elderly people and then keep their money.


Other reported cases are of burglars and fraudsters who pose as NHS workers testing for the coronavirus. We are advising not to let people into your house that you do not know, or know about, and always ask to see their identity. 


Our CRAB volunteers are easy to identify. They all wear badges with their name and a unique number. If you are in doubt you can check in with the helpline to verify that they are who they say they are.   

IoW Council Helpline

The Isle of Wight Council, in partnership with the Island's voluntary networks, have set up a helpline to support residents affected by self-isolation measures. 

Everyday 9am-5pm:

01983 823 600

Need Health and Medical Support? 

South Wight Medical Practice 

Niton surgery has temporarily been designated as the organisational hub for the South Wight Medical Practice, and will not be open for appointments.  Limited appointments and new prescriptions will now only be available at be Godshill or Brighstone  surgeries. However, the Niton surgery will continue to provide access to medical services and process repeat prescriptions.

Access to Doctors and Nurses 

The Coronavirus is not affecting the availability of healthcare, but it is changing the way it is delivered.  During the crisis, because appointments at Godshill and Brighstone are limited, we will be offering 'remote' appointments; you will be able to talk to the doctor as usual using a video link from your home or from a venue in Niton.  This will be confirmed shortly by your surgery and on this website. 

However, due to the surge in demand for medical services, we are asking that doctor appointments are limited and made only for more urgent medical problems. 

We are working with South Wight Medical Practice to provide additional support to those people who need to be driven to appointments.  Extra resource is being made available for this.  Check in with the surgery and updates on this website for details. 


Repeat prescriptions for ongoing conditions will not be affected and can be requested through your surgery in the normal way, using the drop-off facility.  They can be collected from Niton Pharmacy or from Godshill or Brighstone surgeries.   

Any Questions? 

If you want further information you can contact the CRAB Helpline 07787375399 or talk to the South Wight Medical Practice as usual on 01983 730 257.

The Future 

We will continue to provide updates as the situation evolves but we are expecting healthcare in Chale to go back to normal when the coronavirus (Covid 19) subsides. 

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